FAQs

General Questions

  • Just your cat’s food, favorite treats, and any medicines they need.

    However, we also highly recommend you bring anything that you feel will help your cats adjust to our home — such as their favorite blanket, toy, or even a clothing item of yours to remind them of you while you are away.

    We will provide covered cat litter boxes, clumping clay litter, stainless steel/ceramic bowls, rope/cardboard scratchers, toys, cat beds, blankets, air purifier, and cat trees for your kitties during their stay here.

  • Of course! We pride ourselves in giving you as many (or as little) updates as you want while you are away. Just tell us how much you want to hear from us and we’ll do our best to accommodate!

  • Due to the unique and personalized nature of our homegrown boarding service, we are often booked 1-2 months in advance, especially during holiday weekends.

    Please check here to see our latest booking calendar availability. Cancellations do happen every now and then as the owner’s plans change.

  • Most of our cat parents have been satisfied with pictures online or touring the place at the time of drop off. You are certainly welcome to come into our space with your cats and help them feel comfortable during drop off.

    Otherwise, if you still would like to view the space beforehand, please let us know and we can set up a quick meet-and-greet!

Payment Questions

  • We accept credit/debit cards, Zelle, check, and cash. Deposits are required to confirm your dates for booking.

    • For 5 nights or fewer, the deposit is the cost of the first night’s stay.

    • For stays greater than 5 nights, we ask for a 20% deposit of cost of the stay.

    The remainder of the balance is due on the first day of drop-off.

  • Deposits are fully refundable if cancelling more than 7 days prior to first date of stay. If you cancel within 7 days of your stay, unfortunately the deposit is non-refundable.

    If your booking has already started and you have cancel the rest of your booking for any reason, unfortunately only 50% of the cost of the unused portion of the stay will be refunded.

Medical/Safety Questions

  • We require that your kittens have the FVRCP and Rabies vaccines (updated every 3 years) to make sure the utmost safety for our kitty guests as well as for our safety. Please upload the required documents on your Boarding Inquiry or bring a hard copy in person if it is too troublesome to upload at the time of your boarding request.

  • While we do not require flea treatment for our guests, we strongly recommend applying a flea treatment to your pets at least 7 days before their first day of boarding if they are not already on a regular flea prevention regimen. 

    Our top priority is maintaining a safe and comfortable environment for every guest, ensuring that all cats can enjoy their stay worry-free. This includes protecting all cats from infestation, regardless of whether they are exclusively indoor or outdoor cats. 

    Even if your cat is strictly indoors, fleas can still find their way inside through unexpected sources like human shoes and clothing, brief outdoor trips, contact with household dogs, under-door drafts, or even shared vents.

    By taking this precaution, we protect not only your cat but also the many other feline visitors who share our home. We thank you for your understanding and cooperation!

  • We can administer liquid and pill oral medications at this time. Please keep in mind that medication administration has a $5/night cost, inclusive of all meds needed.

    Unfortunately, we cannot offer subcutaneous medicine/fluids at this time.

  • We are American Red Cross Pet First Aid certified and equipped to provide basic wound care and administer oral medications if necessary.

    We also use kitty-safe shampoo and cleaning supplies in case your cat gets soiled during travel or while with us.

    In the event of an emergency or concerning symptoms, we will immediately make multiple attempts contact you and keep you involved in your cat’s care. In the event that we are unable to reach you, we will prioritize your cat's well-being and will utilize our local urgent/emergency rooms to get your kitty prompt care.

  • We take extra care to keep escape-prone kitties safe. Our home has two entry points: the rarely used front door (only about once a month for packages) and a door leading to the garage, which is the primary access point. If we know a kitty is an escape artist, we make sure to keep the garage door securely closed before opening the door to the garage. Our windows all have screens that cannot be opened.

  • Only cats within the same family are allowed to interact with each other in their own spaces to ensure everyone’s safety.

Comfy Cat Guest Suite Questions

  • The Comfy Cat Guest Suite is our 10' x 10' converted guest bedroom, available exclusively to returning guests when the Main Home is already booked.

    The suite is ideal for short-term stays or overlapping reservations when our Main Home is already booked by other guests.

    It contains the same basic amenities (litterbox, toys, bowls, water, scratchers, etc) as the Main Home, just in a cozier space. It also contains a 24/7 live camera feed to ensure that we keep eyes on them at all times while inside.

    We make sure to try to spend as much time with kitties in this space to make sure they feel as loved as the other kitties in our Main Home. We don’t want them to feel alone either as much as you do!

  • We completely understand the appeal of a smaller space and budget-friendly options. However, as dedicated cat sitters, our priority is ensuring your kitty receives the best care possible, especially during their first stay with us.

    We want to have our eyes on your kitties, not only to make sure they are adequately eating/drinking/safely wandering, but also to understand their personalities and adjust our care for them as they continue their stay with us.

    Once we are more familiar with them, we’d love to welcome them back for future stays to the Guest Suite if the Main Home is booked and the Guest Suite suits their needs better.

Several cats in cozy, secure spaces, representing the care and comfort at Comfy Cat Haven
Several cats in cozy, secure spaces, representing the care and comfort at Comfy Cat Haven
Several cats in cozy, secure spaces, representing the care and comfort at Comfy Cat Haven
Several cats in cozy, secure spaces, representing the care and comfort at Comfy Cat Haven
Several cats in cozy, secure spaces, representing the care and comfort at Comfy Cat Haven