FAQs
General Questions
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Just your cat’s food, favorite treats, and any medicines they need.
However, we also highly recommend you bring anything that you feel will help your cats adjust to our home — such as their favorite blanket, toy, or even a clothing item of yours to remind them of you while you are away.
We will provide covered cat litter boxes, clumping clay litter, stainless steel/ceramic bowls, rope/cardboard scratchers, toys, cat beds, blankets, air purifier, and cat trees for your kitties during their stay.s here
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Of course! We pride ourselves in giving you as many (or as little) updates as you want while you are away. Just tell us how much you want to hear from us and we’ll do our best to accommodate!
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Due to the unique and personalized nature of our homegrown boarding service, we are often booked 1-2 months in advance, especially during holiday weekends.
Please check here to see our latest booking calendar availability. Cancellations do happen every now and then as the owner’s plans change.
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Most of our cat parents have been satisfied with pictures online or touring the place at the time of drop off. You are certainly welcome to come into our space with your cats and help them feel comfortable during drop off. Otherwise, if you still would like to view the space beforehand for a quick meet-and-greet, please let us know and we will try to accommodate!
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We take cats of all ages as long as they do not require bottle-feeding. Unfortunately, due to our time commitments of our full-time jobs, we cannot accommodate the attention and care that bottle-fed kittens would require at this. time.
Payment Questions
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We accept Zelle, check, or cash. Deposits are required to confirm your dates for booking.
For 5 nights or fewer, the deposit is the cost of the first night’s stay.
For stays greater than 5 nights, we ask for a 20% deposit of cost of the stay.
The remainder of the balance is due on the first day of drop-off.
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Deposits are fully refundable if cancelling more than 7 days prior to first date of stay. If you cancel within 7 days of your stay, unfortunately the deposit is non-refundable.
If your booking has already started and you have cancel the rest of your booking for any reason, our 7-day cancellation policy still applies and you will be financially responsible for seven (7) days following the revised pick-up date. Any prepaid amount for dates beyond this 7-day period will be refunded at that time.
Medical/Safety Questions
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We require that your kittens have the FVRCP and Rabies vaccines (updated every 3 years) to make sure the utmost safety for our kitty guests as well as for our safety. Please upload the required documents on your Boarding Inquiry or bring a hard copy in person if it is too troublesome to upload at the time of your boarding request.
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While we do not require flea treatment for our guests, we ask that every guest inspect their home/kitties (indoor and outdoor kitties) prior to their stay to keep our personal home and other feline parties safe. Fleas can still be spread even if the cat is an indoor cat through other vectors such as a short trip outside in the backyard, a dog sibling, clothing on owners, under-door drafts, vents, etc.
If we spot a flea on a cat, we will quarantine your cat and immediately contact you to get permission to administer Capstar (nitenpyram) which will kill fleas in 6 hours. We will then place topical flea treatment after the Capstar wears off in 24-48 hours to keep fleas off your kitty. The burden of the cost of these treatments will be on the owner if these interventions are needed.
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We can administer liquid and pill oral medications at this time. Please keep in mind that medication administration has a $5/night cost, inclusive of all meds needed.
Unfortunately, we cannot offer subcutaneous medicine/fluids at this time.
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We are American Red Cross Pet First Aid certified and equipped to provide basic wound care and administer oral medications if necessary.
We also use kitty-safe shampoo and cleaning supplies in case your cat gets soiled during travel or while with us.
In the event of an emergency or concerning symptoms, we will immediately make multiple attempts contact you and keep you involved in your cat’s care. In the event that we are unable to reach you, we will prioritize your cat's well-being and will utilize our local urgent/emergency rooms to get your kitty prompt care.
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We take extra care to keep escape-prone kitties safe. Our home has two entry points: the rarely used front door (only about once a month for packages) and a door leading to the garage, which is the primary access point. If we know a kitty is an escape artist, we make sure to keep the garage door securely closed before opening the door to the garage. Our windows all have screens that cannot be opened.
Comfy Cat Guest Suite Questions
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We will keep the suite door locked and an under-door protector during times they are not supervised, just to make sure that the kitties will not be in contact with each other. If the door is ever opened for mealtimes or play, we will make sure the cats are far away from each other to reduce any stress or contact of one another while the door is temporarily open.
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We completely understand the appeal of a smaller space and budget-friendly options. However, as dedicated cat sitters, our priority is ensuring your kitty receives the best care possible, especially during their first stay with us. We want to have our eyes on your kitties, not only to make sure they are adequately eating/drinking/safely wandering, but also to understand their personalities and adjust our care for them as they continue their stay with us. Once we are more familiar with them, we’d love to welcome them back for future stays to the Guest Suite if the Main Home is booked and the Guest Suite suits their needs better.