FAQs
What do I need to provide?
Just your cat’s food, favorite treats, and any medicines they need.
However, we also highly recommend you bring anything that you feel will help your cats adjust to our home — such as their favorite blanket, toy, or even a clothing item of yours to remind them of you while you are away.
We will provide covered cat litter boxes, clumping clay litter, stainless steel/ceramic bowls, rope/cardboard scratchers, toys, cat beds, blankets, air purifier, and cat trees for your kitties during their stay.
How far in advance do I need to book?
Due to the unique and personalized nature of our homegrown boarding service, we are often booked 1-2 months in advance, especially during holiday weekends.
Please check here to see our latest booking calendar availability. Cancellations do happen every now and then as the owner’s plans change.
How does deposit/payment work?
We accept Zelle, check, or cash. Deposits are required to confirm your dates for booking.
For 5 nights or fewer, the deposit is the cost of the first night’s stay.
For stays greater than 5 nights, we ask for a 20% deposit of cost of the stay.
The remainder of the balance is due starting date of drop-off.
What is the cancellation/refund policy?
Deposits are fully refundable if cancelling more than 7 days prior to first date of stay. Cancellations made afterward unfortunately are non-refundable.
Will I get daily photos/videos of my cats while I am away?
Of course! We pride ourselves in giving you as many (or as little) updates as you want while you are away. Just tell us how much you want to hear from us and we’ll do our best to accommodate!
Will I be able to see the space beforehand?
Most of our cat parents have been satisfied with touring the place at the time of drop off. You are certainly welcome to come into our space with your cats and help them feel comfortable during drop off. Otherwise, if you still would like to view the space beforehand for a quick meet-and-greet, please let us know and we will try to accommodate!