What is included with each drop-in visit?
Each visit is tailored to your cat's individual needs and daily routine. Depending on your selected package, services may include:
Feeding and refreshing water according to your instructions
Cleaning litter boxes and tidying surrounding areas
Playtime, enrichment, and companionship
Medication administration, if arranged in advance
Monitoring your cat's overall well-being and behavior
Photo and video updates with a visit summary
Basic home checks to ensure everything is secure
Our goal is to maintain your cat's routine while providing thoughtful attention throughout your time away.
We believe cats benefit from consistent, attentive care rather than being left alone for extended periods. Two daily visits allow us to check on your cat more frequently, maintain feeding and litter routines, refresh water, and provide companionship and enrichment throughout the day.
Our packages are designed around two dedicated visits per day to provide a more complete care experience and added peace of mind while you're away.
We offer three daily care packages depending on your cat's needs and the level of attention you'd like us to provide.
Basic – 2 × 30-minute visits: Great for cats with straightforward care routines who need feeding, litter maintenance, playtime, and companionship. Includes essential household courtesies such as bringing in mail, watering a few plants, and taking out trash or recycling.
Plus – 2 × 45-minute visits: Ideal for multi-cat households, more involved care routines, or cats who enjoy additional interaction and enrichment. Includes additional household courtesies such as wiping kitchen counters, tidying dining areas, and loading or unloading a few dishes.
Deluxe – 2 × 60-minute visits: Best for cats who benefit from extended companionship, enrichment, or more involved daily care. Includes expanded household assistance such as making the bed, straightening living areas, and sweeping or vacuuming small areas.
Every package includes two visits per day. We're happy to help you determine which option is best for your household.
Our standard packages include two visits per day. Additional visits may be available upon request, depending on your location and caregiver availability. Please contact us to discuss your needs.
Yes! We offer a complimentary meet-and-greet before your first reservation. This gives us an opportunity to meet your kitty, learn about their personality and daily routine, review feeding and medication instructions, and coordinate secure access to your home.
It's also a great opportunity for you to meet your caregiver, ask questions, and make sure everyone feels comfortable before services begin.
Our anticipated 2027 service areas include:
Garden Grove
Westminster
Fountain Valley
Stanton
Cypress
Midway City
North Huntington Beach
We're looking forward to expanding our coverage as our caregiver team grows! If you're outside these areas, feel free to contact us to see whether we can accommodate your location.
We schedule visits within designated morning and evening arrival windows rather than guaranteeing an exact arrival time. This allows our caregivers to travel safely between households while ensuring each kitty receives attentive care.
We'll discuss your preferred timing and any important feeding or medication schedules before confirming your reservation.
We understand that plans can change, and we aim to keep our cancellation policy clear and fair while reserving dedicated caregiver availability for your household.
Cancellations made 7 or more days before the scheduled start of services will receive a full refund of the deposit.
Cancellations made less than 7 days before the scheduled start of services will result in a non-refundable deposit.
Once services have begun, payments for the reserved service period are non-refundable, including unused visits resulting from early returns or changes in travel plans.
This policy allows us to fairly manage caregiver schedules and reserve dedicated availability specifically for your household.
If Comfy Cat Haven must cancel or is unable to provide scheduled services, you will receive a refund for any services not provided.
Your kitty will be in experienced, trusted hands! Each member of our care team has individually earned 100+ five-star reviews across multiple platforms, reflecting their proven track record of providing exceptional pet care.
Our sitters are insured and bonded, with extensive experience caring for cats and other pets. Together, our team brings more than 15 years of combined pet care experience.
We take pride in providing dependable, personalized care and treating every kitty and home with the same thoughtfulness and respect we'd want for our own.
Absolutely! We want you to feel connected and reassured while you're away.
You'll receive daily visit updates with photos or videos and a summary of your cat's care. Updates may include feeding, litter box maintenance, playtime, medication administration, and observations about your cat's behavior and overall well-being.
We do our best to assign the same primary caregiver throughout your reservation to provide consistency and familiarity for your cat.
If scheduling changes or unforeseen circumstances arise, another trained Comfy Cat Haven team member may provide backup coverage. We'll communicate any changes whenever possible.
Our preferred methods of home access are an at-home lockbox or keypad entry, allowing your caregiver to securely access your home without the need for in-person key exchanges.
If you prefer to arrange a physical key drop-off or pick-up, additional fees may apply depending on the location and coordination required.
We take your home's security and privacy seriously. Access information is handled securely and shared only with authorized team members involved in your care.
Yes! We understand that caring for your home is part of helping you feel comfortable while you're away.
During each visit, your caregiver will perform a basic home check, including checking that doors and accessible windows are secure and observing the general condition of your home. We can also follow agreed-upon instructions for lights, air conditioning, and other simple household details.
For the safety of our clients, their cats, and our care team, all cats receiving drop-in services must:
Have a current rabies vaccination
Be maintained on a veterinarian-recommended flea prevention program.
We strongly encourage all cats to remain current on FVRCP vaccinations (feline distemper, herpesvirus, and calicivirus).
FVRCP protects against several important contagious feline diseases, including feline panleukopenia, herpesvirus, and calicivirus.
Some feline pathogens can spread indirectly through contaminated hands, clothing, shoes, and equipment. Our caregivers follow hygiene and sanitation procedures between households to help minimize this risk. Keeping your cat appropriately vaccinated provides an additional layer of protection.
Medication administration may be available depending on the medication, your cat's temperament, and the caregiver's training.
Please disclose all medications, dosages, and administration instructions before booking so we can determine whether we're able to safely accommodate your cat's needs. Certain medications or procedures may be outside the scope of our services.
Any applicable medication fees will be discussed before your reservation is confirmed.
Your cat's safety is our priority. If we notice concerning symptoms, injuries, or significant changes in behavior, we'll contact you promptly.
For emergencies, we'll follow your provided instructions and make reasonable efforts to reach you and your designated emergency contact. If immediate veterinary attention is necessary and we cannot reach you, we'll prioritize your cat's well-being and seek appropriate veterinary care.
Please provide your veterinarian's contact information and an emergency contact before your first reservation.
That's completely okay! We understand that some cats are shy, independent, or need time to warm up to new people.
Our caregivers will respect your cat's boundaries and never force interaction. We'll focus on completing essential care, monitoring your cat's well-being, and offering gentle companionship at your cat's own pace.
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